Returns and Refunds Policy

At Tapán Restaurante Music Hall, customer satisfaction is very important to us. All our dishes are prepared according to our quality and food safety standards. Due to the nature of prepared food products, orders cannot be returned for personal preference reasons once they have been received. However, if the customer notices any problem with the food upon receiving and checking the order, such as food in poor condition, inadequate quality, or any other issue related to the quality of the order, the customer may request a return and a refund. To request a refund, the customer must contact us and provide the necessary information regarding the issue. Our team will review the request and, once the issue has been confirmed, we will ask the customer for their bank account details in order to process the corresponding refund. The refund will be made by bank transfer to the account provided by the customer. We are committed to reviewing each case individually and finding a fair and appropriate solution.